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Grades from Quizzes/Exams showing as "0" in Gradebook - posted May 6, 2008
A few instructors are reporting that in some cases Quiz grades which show correctly in the Assessment tool, are incorrectly transferring to the Grade Book as zero. Before entering final grades, faculty should verify any zeros in a Quiz or Exam column of the Grade Book by checking them against the Quiz or Exam grade as it shows in the Assessment Manager.
If a discrepancy is found, Instructors should edit the grade manually in the Grade Book and report the problem by e-mail to mycourses@sfasu.edu.
No replies to forwarded mail - posted April 15, 2008
As a notification convenience to faculty and students, messages from myCourses Mail may be forwarded to an external email account such as Titan, SFA, or a commercial email account.
Please be aware, though, that replies to forwarded mail do not go back to the sender; they go directly to the address mycourses@sfasu.edu. Therefore, PLEASE DO NOT REPLY to forwarded mail using your external email program--instead, log on to myCourses to reply.
Planned downtime for May - posted April 23, 2008
myCourses is usually taken off-line during the 4th Friday night of each month for routine maintenance and backups. However, for May, 2008, the downtime will be moved and expanded so as to better correspond to the May-mester schedule and allow time to make some minor upgrades to the system.
myCourses will NOT go down on the 4th Friday which is during May-mester. Instead, starting the day after May-mester is over, myCourses is expected to be down from 10:00 p.m. Thursday night, May 29th until 6:00 p.m. Saturday evening, May 31st. Faculty are encouraged to make preparations in myCourses for Summer I before the scheduled downtime.
For those interested in the technical stuff: During the downtime three upgrades will be made to the system. The upgrades will not have any major effect on the user interface or user procedures. One upgrade will be the addition of a third server to the application server cluster. The second will be an upgrade to software drivers in the cluster load balancer. The third scheduled upgrade will be the addition of Service Pack 3 to our current Blackboard CE 6.2. Together, these upgrades are expected to resolve many of the known issues with our current version and improve stability and performance.
Previous downtimes - posted April 29, 2008
myCourses is usually taken off-line during the 4th Friday night of each month for routine maintenance and backups. This planned downtime lasts from 10:00 p.m. on the 4th Friday until 8:00 a.m. Saturday.
Other than these regularly planned downtimes, myCourses has been up and running continuously since before the Spring 2008 semester began.
On rare occasions, myCourses will be unavailable due to Internet outages affecting the whole campus. Also on rare occations, myCourses may appear to be unavailable if mySFA is down. In either case, information about such downtimes will be posted here as soon as possible.
Error uploading file – Connection reset by peer: socket write error”
Some users are unable to upload (attach) files in myCourses. An error message appears that says, “Error uploading file – Connection reset by peer: socket write error”.
At this time the solution is to contact the Web Course Support Team at 936-468-1919 or 936-468-4633 or to send an email to sfaonline@sfasu.edu for further instructions and assistance in uploading the file.
General Logon guidelines - posted January 30, 2008
Below are solutions to some of the log on issues experienced by users of myCourses (Blackboard/WebCT). Please follow these steps in an attempt to resoluve your logon issues. Should you continue having problems logging on, please direct your help request to Distance Education (DE) Student Support at afloyd@sfasu.edu or 936-468-1919. Please provide your operating system, such as (Windows XP) and the browser version you are using, such as (I.E. 7.0, Mozilla Firefox).
LOGGING ON TO myCourses go to http://mycourses.sfasu.edu
Remember to always click "Check Browser" located in the upper right corner of the logon screen before logging on to myCourses (Blackboard/WebCT). This browser check will ensure that your browser is configured so the complete functionality of this application is available to you.
Invalid User Name and or Password...OR You have had myCourses (Blackboard/WebCT) bookmarked for several sememters and now it doesn't seem to work. - posted January 30, 2008
SOLUTION...
- In I.E. from the menu bar go to Tools, then Internet Options
- In I.E. 6.0 under to heading Temporary Internet Files, click Settings, then View Files, then from Edit, Select All, then Delete by using the red X or click Delete on your keyboard
- A prompt will appear asking you if you want to delete cookies, click Yes
- When the files are all gone click OK, and OK again
- In IE 7.0 under the heading Browsing History, click Delete, then Delete All, then click Yes, then OK
- Close the window and open a new browser window
- Enter the URL: http://mycourses.sfasu.edu by typing it in the field.
- Bookmark this site by clicking on Favorites and Add to Favorites in I.E.6 or 7, or Bookmarks and Bookmark this Page in Mozilla Firefox
- Next, on the myCourses (Blackboard Learning System) logon page click Log In and enter your User name and Password (your mySFA User name and PIN) then click OK
An unexpected error has occured while trying to Log on to myCourses - posted January 30, 2008
SOLUTION...
If you have discovered an issue or a problem, please e-mail mycourses@sfasu.edu.
Please give as much information as you can by answering the following questions:
- What operating system do you use? (Windows XP, Vista, Mac OS)
- What browser and version of browser were you using? (Internet Explorer, Mozilla Firefox)
- Who is your Internet service provider ?(Suddenlink, SBC Global, SFA)
- What you were trying to do?
- What problem are you experiencing?
- Did you get any error messages? What did they say?
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