|
Special Downtime for August - From 6:00 p.m., Saturday, August 22 through 8:00 a.m. Sunday, August 23
For the month of August only, Blackboard (myCourses) will be offline From 6:00 p.m., Saturday, August 22 through 8:00 a.m. Sunday, August 23.
For the month of August only, Blackboard will not be offline during the 4th Friday.
Regular 4th Friday downtimes will resume in September.
Special Downtime for August - From 6:00 p.m., Saturday, August 22 through 8:00 a.m. Sunday, August 23
For the month of August only, Blackboard (myCourses) will be offline From 6:00 p.m., Saturday, August 22 through 8:00 a.m. Sunday, August 23.
For the month of August only, Blackboard will not be offline during the 4th Friday.
Regular 4th Friday downtimes will resume in September.
Regular 4th Friday Downtime
Blackboard (myCourses) goes off line at 10:00 p.m. on the 4th Friday night of each month and may be expected to be off line until 10:00 Saturday morning.
myCourses downtime Wednesday night, July 15
myCourses was off-line for about an hour from 5:00 p.m. until 6:00 p.m. Wednesday, July 15.
Logging In to myCourses (Blackboard/WebCT):
Problem:
(when using Internet Explorer 7.0) When logging on to myCourses (Blackboard/WebCT) at http://mycourses.sfasu.edu a message appears, “ You have entered an incorrect user name or password.”
Solution:
Using Internet Explorer 7.0 - Delete browser history…
- From the menu bar click Tools, and then Delete Browsing History, click Delete All, and then click Yes to finish this step
- Again, from Tools, click the last link. Internet Options
- Click the 4 th tab, Content
- Under the topic Certificates, click Clear SSL state
- Click OK, and OK again
- Close the browser, and reopen it. TYPE or PASTE this in the URL: http://mycourses.sfasu.edu DO NOT USE AN OLD BOOKMARK/FAVORITE
- Before attempting to login, in the upper right corner of the myCourses purple bar click on Check Browser. The window that pops up will have your browser check results. If there are ANY red Xs, the user must take action to resolve them before attempting to login to myCourses. When the browser check result appears with all green checks, users may be assured their browser is compatible with myCourses (Blackboard/WebCT).
- Click on Log In and type in the mySFA User Name and PIN in the User name and Password fields.
- If unsuccessful logging on using Internet Explorer 7.0, we recommend using the browser Mozilla Firefox 3. Before attempting to log on, user should click Check Browser to make sure all green checks appear.
- User should check for other programs such as Norton 360, Trend Micro, McAfee, and so forth which have firewall, spam blocker and pop-up blocker protection in the programs; as myCourses (Blackboard/WebCT) must be added as an allowed site.
- Toolbars such as Yahoo, Google, MSN and so forth should be removed. They contain a pop-up blocker which prevents users from accessing myCourses (Blackboard/WebCT).
Application Signature Box
Problem:
User accesses the myCourses (Blackboard/WebCT) site to log on and an Application Signature Box appears.
Solution: User must select the box to “Trust” and then click “Run”.
Courses do not appear in myCourses (Blackboard/WebCT) Course List
Problem:
The student CAN log on to mySFA and can see their current semester courses in the My Courses tab, but when logging on to myCourses, (Blackboard/WebCT) does not see current courses in the Course List.
Solution:
1. The instructor may manually enroll user via the myCourses Grade Book, or,
2. User may contact the Web Course Support staff at 936-468-1919 or email mycourses@sfasu.edu; staff will add a course(s) manually to myCourses (Blackboard/WebCT).
Chat tool log randomly drops users
Problem:
The Chat tool is randomly dropping users from the log. Once the chat is finished, do not close the chat window until you apply one of the workarounds.
Workarounds:
- Once the chat is finished, do not close the chat window until you apply one of the workarounds. capture the chat via select all, copy, and paste the text into your word processor (ctrl a, ctrl c, ctrl v).
- if your browser does not permit copying text, capture the chat via Print Screen, pasting the images serially into your word processor (you will have to scroll down one chat window at a time to capture it this way.)
Once you have captured the log, it can be pasted directly into a Discussion Board message or attached as a file in the Discussion Board.
Quiz Tool
Problem: Randomly, when a user submits a quiz, the quiz does not submit; from the instructor area, it remains “In Progress”. There is no “Force Submission” link available to the instructor.
Workaround: The instructor must reset the quiz and the student must retake it.
Tip: Faculty may opt to set the quiz to be emailed to their SFA mail: in the quiz settings, in Submission Properties, type in your email to have a copy of the quiz sent when the student clicks the submit link. The score can then be manually added to the grade book.
Adding Attachments
Problem: When using Internet Explorer 7.0 and attempting to add an attachment through the Assignment tool, after clicking the add attachment link, a user sometimes gets a white screen with the word “Loading” in the upper left corner of the screen, and in the original window in the button left corner or the screen an error icon appears. This occurs when there are HTML instructions in the assignment that are not properly interpreted by the Web, consequently the operation of adding an attachment is aborted.
Workaround: Use Mozilla Firefox 3 as your browser. Mozilla Firefox adheres to Web page standards and is more flexible as a browser than Internet Explorer.
Error uploading file – Connection reset by peer: socket write error”
Problem:
Some users are unable to upload (attach) files in myCourses. An error message appears that says, “Error uploading file – Connection reset by peer: socket write error”.
Workaround:
At this time the solution is to contact the Web Course Support Team at 936-468-1919 or 936-468-4633 or to send an email to sfaonline@sfasu.edu for further instructions and assistance in uploading the file.
General Logon guidelines - posted January 30, 2008
Below are solutions to some of the log on issues experienced by users of myCourses (Blackboard/WebCT). Please follow these steps in an attempt to resolve your logon issues. Should you continue having problems logging on, please direct your help request to Distance Education (DE) Student Support at afloyd@sfasu.edu or 936-468-1919. Please provide your operating system, such as (Windows XP) and the browser version you are using, such as (I.E. 7.0, Mozilla Firefox).
LOGGING ON TO myCourses go to http://mycourses.sfasu.edu
Remember to always click "Check Browser" located in the upper right corner of the logon screen before logging on to myCourses (Blackboard/WebCT). This browser check will ensure that your browser is configured so the complete functionality of this application is available to you.
Invalid User Name and or Password...OR You have had myCourses (Blackboard/WebCT) bookmarked for several semesters and now it doesn't seem to work.
Problem:
Invalid User Name and or Password...OR You have had myCourses (Blackboard/WebCT) bookmarked for several semesters and now it doesn't seem to work.
Solution:
- In I.E. from the menu bar go to Tools, then Internet Options
- In I.E. 6.0 under to heading Temporary Internet Files, click Settings, then View Files, then from Edit, Select All, then Delete by using the red X or click Delete on your keyboard
- A prompt will appear asking you if you want to delete cookies, click Yes
- When the files are all gone click OK, and OK again
- In IE 7.0 under the heading Browsing History, click Delete, then Delete All, then click Yes, then OK
- Close the window and open a new browser window
- Enter the URL: http://mycourses.sfasu.edu by typing it in the field.
- Bookmark this site by clicking on Favorites and Add to Favorites in I.E.6 or 7, or Bookmarks and Bookmark this Page in Mozilla Firefox
- Next, on the myCourses (Blackboard Learning System) logon page click Log In and enter your User name and Password (your mySFA User name and PIN) then click OK
An unexpected error has occured while trying to Log on to myCourses
Problem:
An unexpected error has occured while trying to Log on to myCourses
Solution:
If you have discovered an issue or a problem, please e-mail mycourses@sfasu.edu.
Please give as much information as you can by answering the following questions:
- What operating system do you use? (Windows XP, Vista, Mac OS)
- What browser and version of browser were you using? (Internet Explorer, Mozilla Firefox)
- Who is your Internet service provider ?(Suddenlink, SBC Global, SFA)
- What you were trying to do?
- What problem are you experiencing?
- Did you get any error messages? What did they say?
| 
